Fast, clear answers to your pool and water chemistry questions
Crystal is HASA's AI water treatment assistant, built and trained by the water chemistry experts.
Pool pros and pool owners use Crystal to quickly get answers about:
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Cloudy or unbalanced water
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Pool chemistry and test results
- Chemical use and dosage
Get Crystal Clear Pool Water Care 24/7
Clear answers based on real pool conditions. Built on 60+ years of HASA chemistry knowledge.
Clear Explanations
Quickly understand what’s causing issues like cloudy water, algae, or imbalance in simple terms.
Straightforward Next Steps
Get a clear next step you can act on right away, so you can move forward with confidence.
Pool Chemistry Clarity
Quickly understand chlorine, balance, and water conditions without unnecessary complexity.
Know What to Do Next
Know when to take action and when to contact a pool professional.
How Crystal Works
Use Crystal in the Orenda app, at crystalpool.com or in the live chat widget on hasa.com.
01 Ask a Question
Describe what you’re seeing or dealing with in your pool.
02 Get a Clear Answer
Crystal quickly explains what’s happening and what to do next.
03 Ask Follow-up Questions
Clarify details or go deeper if needed.
04 Take the Next Step
Take the next step with confidence or connect with a professional if needed.
Get the Most Out of Crystal
Crystal uses your local weather, preferred language and chat history for fast and easy answers.
- Saves your conversations: Pick up where you left off and revisit anything helpful you've found. If you'd rather Crystal forget something, just tell her.
- Knows your local weather: Your 14 day forecast shapes the chemistry advice you get. In a different zip code? Just tell Crystal where you are.
- Speaks in 6 languages: Type to her in English, Spanish, French, Portuguese, Korean and Danish.
Questions Crystal Can Answer
Crystal works best when you ask about a real issue you’re seeing.
These are the types of questions people ask when they need a quick answer or something doesn’t look right.
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Pool Professionals: What’s causing this issue? What’s the best next step here? How do I fix this quickly? Is this the right approach? |
Pool Owners: Why is my pool cloudy? Is my water safe? What does this test result mean? What should I do next? |
Built On Real Pool Care And Chemistry
Not just generic AI.
Crystal provides answers based on real-world pool care and water chemistry. It reflects how pools behave in practice, not just theory.
It helps you catch issues early, take the right next step, and avoid bigger problems over time.
Crystal supports better, faster decisions while reinforcing the role of pool professionals when needed.
Frequently Asked Questions
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What kind of questions can I ask Crystal?
You can ask about pool care, water chemistry, visible issues, test results, and what to do next.
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Is Crystal only for pool professionals?
No. Crystal is built for pool professionals, but it’s also designed to be simple enough for pool owners to use.
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Does Crystal replace a pool professional?
No, it helps explain what’s happening and suggest next steps, but professional support is still important.
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Do I need to enter personal information?
It depends, you can ask questions without providing personal details. But if it makes sense so we can better assist you, we may ask you for your personal details.
Frequently Asked Questions
The program has four tiers based on total points earned within the year. Points and tiers reset every January 1.
- Bronze 0-1,999 points
- Silver 2,000-9,999 points
- Gold 10,000-23,999 points
- Platinum 24,000 + points
Have a pool question?
Get a clear answer and know exactly what to do next.